Managed Services

ASK YOURSELF:

1. Are you swamped with the day-to-day activities of managing your network systems?
2. Do you find yourself wishing for an expert to make sure industry best practices are implemented, or needing advice on moving to a new environment?

Discovery, Strategy, and Planning

Implementing neGma’s Managed Services allows you to delegate routine server management and administration to our certified professionals. We offer proactive server monitoring, advanced security services, system administration solutions and disaster recovery procedures. These managed services provide you with a comprehensive, customized server solution that allows you to focus on your core business objectives rather than the day-to-day server administration.

“Since the move, everything has been up and running and everyone is happy–my life has been less stressful!” -Tabatha Waters, Apollo Retails Services

Security

neGma is leading the way with innovative security products. As a member of the Internet Security Alliance you know your site will be safe from attack. We offer indepth firewall management and VPN access to make sure your site is always available.

  • Proactive Critical Patching
  • Custom Patching
  • Managed Firewalls
  • Virus Protection
  • Trustwave® Security Audits
  • Managed VPN Access

Monitoring and Reporting

neGma’a Monitoring and Reporting solutions provide a complete evaluation of your server’s performance. Considering the negative impact that poor server performance can have on revenue or end-user satisfaction, staying informed of your server’s capabilities is critical. We offer reports on your systems and equipment availability, capacity constraints, site performance and visitor traffic.

  • Proactive Response to Down Events
  • Network Device Monitoring
  • Hardware Monitoring
  • Content Monitoring
  • Application Monitoring
  • Database Monitoring
  • Email / Pager Alerts
  • Monthly Ticket Trending
  • Online Ticketing
  • Bandwidth Reporting

Backup & Recovery

The two main elements of disaster recovery include fault tolerance and data recovery. A good combination of both is recommended. We can provide server clustering, hardware raid, redundant power supplies, and server backups.

  • Hardware Raid DNS Failover to Off-Site Locations
  • Tape Backups

Business Continuity

Our Virtual Managed Services allow you to quickly fail over to a replicated copy or previous version of your server within minutes. Keeping your people productive and your customers happy.

  • Replication partners
  • Image backup
  • Image Snapshots

Advanced Hosting Support

As an advanced hosting client we understand your need for a more personalized support structure. With neGma you’ll have dedicated acces to knowledgeable support staff and engineers.

  • Personal Account Manager 24/7
  • Advanced Hosting Support Team
  • Monthly Account Review
  • Immediate Escalation of Emergency Issues

Deployment & Scaling Services

neGma will help guide you through understanding and deciding what hardware configurations are best suited to you. We offer consultation services with our developers and engineers to ensure that the solution built for you performs at optimal levels and offers you the features you need.

  • Rapid RFP Response
  • Burstable Bandwidth
  • Platform Capacity Planning
  • Custom Implementation Support
  • Deployment Consultation

Fill out this short form to talk with a managed services expert!

neGma can save you time, money and resources by managing routine tasks associated with your servers and networking. We can probably save your sanity too.

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